Frequently asked questions
What is your return policy?
We accept returns within 30 days of delivery for items that are unused, unworn, and returned with original tags attached.
Refunds are issued once the returned item has been received and inspected.
Full details are available in our Return Policy
Where do you ship?
We currently ship within the United States only.
How long does it take to get my order?
- Order handling: 1–3 business days (Monday to Friday)
- Transit time: Typically 7–9 business days (Monday to Friday)
- Estimated delivery time: Approximately 8–12 business days
Delivery times are estimates and may vary during peak periods or due to carrier-related delays beyond our control.
How much is shipping?
We offer free USA tracked shipping on all orders.
There are no additional shipping or handling fees unless clearly stated at checkout.
Can I change or cancel my order?
If you need to change or cancel an order, please email support@maisonyork.com with your order number as soon as possible.
- If the order has not yet shipped, we will do our best to update or cancel it
- If the order has already shipped, you may return it once it arrives in accordance with our Return and Refund Policy
How do I track my order
Once your order has been dispatched, you will receive an email containing a tracking link.
Tracking information may take 24–48 hours to update after dispatch.
Who pays return postage?
- Change of mind:Â The customer is responsible for return shipping costs
- Faulty or incorrect items: We will arrange a return at no cost to you
What if my item is faulty?
If your item is faulty or not as described :
- Within 30 days of delivery, you may request a full refund
- After 30 days, we will offer a repair or replacement first
- If a repair or replacement is not possible, a refund will be issued
Please contact support@maisonyork.com as soon as possible so we can assist.
How can I contact Maison York?
If you have any questions about sizing, orders, delivery, or returns, our customer support team is here to help.
Email:Â support@maisonyork.com
Phone:Â +19782743162
Customer service hours are Monday to Friday, 9:00 a.m. – 5:00 p.m. (US time).
We are closed on Saturday and Sunday.
We aim to respond to all enquiries within 24–48 hours (working days).
Registered Address: 8 Regency Ridge Andover MA 01810
Warehouse Address: 5230 S 19th St, Lincoln, NE 68512
If you need any further help , you can reach us through our Contact page.